The Economic Times

Man books retiring room through IRCTC by paying Rs 333 for western bathroom, ends up with Indian toilet in the room; court orders Rs 20,000 compensation

Chandigarh State Consumer Commission increased the compensation for a senior citizen after inadequate toilet facilities were provided. The complainant, aged 73, booked a retiring room expecting a Western toilet but found an Indian toilet. Following initial acknowledgment of the error, the refund was denied after the room was not used. Initially awarded only Rs 3,000, the compensation was raised to Rs 20,000 for mental anguish and litigation expenses.