The Economic Times

HRTC charges Rs 29 extra on return ticket from Haridwar; passenger says super luxury toll paid for ordinary bus, wins Rs 50,000

A passenger who paid Rs 55 toll on his Una to Haridwar return bus ticket, against Rs 26 charged on the onward journey for the same route, approached the District Consumer Disputes Redressal Commission in Una after HRTC failed to justify the increase. The commission found HRTC's own records contradicted its claim of an approved toll hike and that the higher rate applied only to super luxury buses, not the ordinary bus the passenger travelled in. HRTC has been ordered to refund the extra amount with 9 percent interest and pay Rs 50,000 in total as compensation.