India TV

'AI set to restructure banking operations, threatens jobs in the industry as automation gains traction'

Reserve Bank of India (RBI) governor Sanjay Malhotra recently asked banks to leverage advanced technologies, including Artificial Intelligence (AI), to expand their reach. While it is important to streamline complex workflows, detect fraud in real time, and deliver personalised customer service, Rohit Arora, CEO and co-founder of Biz2Credit and Biz2X, believes jobs will also be at risk because many operational roles in the banking industry involve structured, repetitive processes.