The Economic Times

Psychology says people who don't trust online doctor consultations aren't necessarily resistant to technology: What this behavior reveals?

Psychology says people who don't trust online doctor consultations aren't necessarily refusing technology. Their hesitation can come from the need for physical presence, direct examination, visible signs of competence and a sense of safety. Online consultations remove some of these cues. This can create doubt about accountability, diagnosis, empathy and control. Psychology explains this behaviour through security, trust transfer, cue consistency and tangibility bias.