The Economic Times

Trai mandates AI-based spam detection, imposes charge on robocalls to curb unsolicited calls

Trai mandates telecom operators to use AI and machine learning for spam detection. A termination charge of 0.05 per minute is introduced for automated robocalls. Entities using application-to-person calls must pre-declare their usage with providers. Telecom operators must deploy AI/ML systems to detect and share spam intelligence. A consumer appeals mechanism and graded actions for violations are also introduced.