The Economic Times

Swiggy launches dedicated food safety helpline, in-app channel for customers to report order-related concerns

Swiggy has introduced a dedicated helpline and an in-app channel for food safety concerns. Customers can now report issues by calling a specific number or using the new help section. This initiative aims to enhance customer feedback and address potential food safety gaps effectively. The company will review complaints on priority and take necessary actions promptly. These measures align with increased attention to food safety regulations across India.