The Economic Times

Passengers robbed at gunpoint in reserved sleeper coach: NCDRC holds Railways responsible for safety lapse, orders Rs 20,000 compensation

The National Consumer Disputes Redressal Commission found Railways deficient in service. Passengers were robbed at gunpoint inside a reserved sleeper coach in 2004. The commission directed Railways to pay Rs 20,000 compensation to the affected passengers. This amount covers loss, mental agony, and litigation expenses incurred by them. The order was pronounced on August 31, 2026, after a long legal battle.