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The Economic Times

Economy / The Economic Times

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How AI is transforming Indias BPM industry

India's business process management landscape is remarkably transforming as it embraces artificial intelligence and smarter operations. This change signifies a shift away from age-old cost-centric models, aiming instead for tangible business results via cutting-edge technology. Leaders within the industry highlight the importance of novel workflow strategies, necessitating advanced skills and compliance mechanisms. With AI's growing presence, workforce roles are set to adapt, emphasizing critical decision-making and oversight.

6 Oct 2026 1:38 pm