The Economic Times

Rapido faces Rs 10 lakh penalty over pay more, get a ride prompts, dark patterns in app

The Central Consumer Protection Authority fined Rapido Rs 10 lakh for misleading interface designs. Rapido used dark patterns like 'Confirm Shaming' and 'Interface Interference' to nudge riders. The authority also found the platform guilty of misleading advertisements and unfair contract terms. This action follows a sector-wide examination into advance tipping and dynamic pricing.