Stocking the kitchen cupboards used to be a weekend chore but now it literally happens in the palm of your hand. There is a certain quiet satisfaction in ticking off the milk, bread, and fruit from a list while sitting on the sofa, knowing that someone else is doing the heavy lifting. However, that peace of mind can disappear as soon as the door is opened and there are only half of the items expected. And it is even more frustrating when you check the digital receipt later and see that because the bags came on two separate bikes, the delivery fee has, quite mysteriously, doubled. A grocery shopping app should save time and stress but these unexpected split order charges might actually leave a budget feeling completely out of control.
Why Orders Arrive On Multiple Bikes
The primary reason white a single list could be broken down to two separate journeys is as a result of how local hubs control stock of their respective localities. For example, if a bottle of juice or a particular brand of tea are out of stock at the warehouse, the system orders the product from a different warehouse nearby. Since bikes are used for the delivery, there is a limit of how much a single rider can carry in their backpack at one time. This means that if an order is very heavy or if the products ordered are from two different areas, the online grocery shopping platform might by itself send out two riders to make sure the whole order gets to the customer. Although this continues to keep the items moving fast, it frequently leads to the customer being charged twice for the service.
Spotting Extra Charges Before You Pay
It is always worth taking a very close look at the final summary screen before pressing the buy button. Many people think that one checkout inevitably means one fee, however some sites may silently impose an additional charge if they discover that items are being dispatched from different locations. In case you are using a grocery shopping app, an easy way to keep yourself safe is to see if the items are divided into “Shipment 1” and “Shipment 2” at the bottom of the screen. If two different time slots or two different rider icons appear, there is a very high chance that two delivery fees are being calculated. Catching this early allows for a quick adjustment of the basket to keep the online grocery shopping costs exactly where they should be.
Getting A Refund For Unwanted Fees
If an extra charge has already been taken without any clear warning, the best path forward is to head straight to the support section of the account. Most companies provide a direct pathway to request a refund for delivery issues or overcharges within the order history tab. In many cases, it is far more efficient to use a live chat option to inform the company that you did not request the split delivery and that the extra cost was not authorised at the point of purchase. A majority of companies really want to retain their customers and will give a credit or a direct refund to the original payment method. Using these online tools actively guarantees that shopping for groceries online will continue to be a useful service and not a costly shock.
Making The Most Of Modern Deliveries
The goal of any delivery service is to make life a little bit easier and the kitchen a little better stocked. By understanding how these bike-based systems work and knowing exactly where to look for hidden fees, anyone can avoid the sting of a double charge. Selecting a grocery shopping app that provides a flat-rate monthly pass may even be an excellent way to eliminate the stress of how many riders are needed for the job. If you are careful, the weekly shopping can be very straightforward, economical and well organised at the same time.
Photo by Christian Naccarato from Pexels (Free for Commercial use)
Image Published on April 10th, 2020
