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Economy / The Economic Times

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Chaos in the air: Amid IndiGo turbulence, civil aviation ministry flies in relief

The ministry directed IndiGo to process refunds immediately and strengthen passenger assistance amid widespread chaos at airports across the country, with reports of delayed communications, stranded baggage, and sudden fare surges on booking platforms. The crisis has intensified scrutiny of airlines crew management and Flight Duty Time Limitation (FDTL) compliance, a framework designed to prevent fatigue among pilots and cabin crew.

7 Dec 2025 5:30 am